Jasminder Kaur Sandhu

Papers

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About

Jasminder Kaur Sandhu is a leading researcher in the transformative field of Robotic Process Automation (RPA), with a focused expertise on its integration with Artificial Intelligence (AI) and Machine Learning (ML) to drive digital transformation across industries. Her most cited work, "Applications, Tools and Technologies of Robotic Process Automation in Various Industries" (2022, 39 citations), provides a comprehensive framework for how RPA is revolutionizing sectors from healthcare to banking by automating complex, online processes. Sandhu’s major contribution lies in demonstrating how AI-enabled RPA systems can replace manual, repetitive tasks, significantly boosting operational efficiency and reducing costs. Notably, her 2021 study on "Robotic Process Automation for Prioritizing the Refund in Online Travel Agency" (2 citations) showcases a practical application, detailing how RPA can streamline refund and cancellation queries, cutting transaction times and costs for businesses. This work highlights her ability to bridge theoretical automation concepts with real-world problem-solving. Sandhu’s research is pivotal for students and practitioners seeking to understand the tangible impact of RPA, offering a clear roadmap for leveraging automation to enhance productivity and customer satisfaction in a rapidly digitizing world.