Diksha

Papers

Total Citations

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About

Diksha is an emerging researcher focused on the transformative potential of Robotic Process Automation (RPA) in streamlining business operations. Her key research area centers on applying automation technologies to enhance efficiency in service-oriented industries, particularly within the travel sector. Her most notable work, "Robotic Process Automation for Prioritizing the Refund in Online Travel Agency" (2021), introduces a novel framework for automating refund and cancellation processes. This contribution demonstrates how RPA can significantly reduce transaction times and operational costs by intelligently prioritizing customer queries, thereby improving both organizational efficiency and user experience. While her work has garnered initial citations, reflecting growing interest in practical RPA applications, Diksha’s research stands out for its direct industry relevance. By addressing real-world bottlenecks in customer service workflows, she provides actionable insights for businesses seeking to leverage automation for competitive advantage. Her contributions are particularly valuable for students and researchers exploring the intersection of process optimization and emerging technologies, offering a clear example of how RPA can be deployed to solve tangible problems in high-volume, time-sensitive environments.