Inyoung Jung
Papers
2
Total Citations
80
H-Index
2
About
Inyoung Jung is a rising scholar at the forefront of hospitality technology, whose research explores the critical intersection of human behavior and service robotics. Her work fundamentally addresses how hotel guests perceive, accept, and ultimately adopt robotic services—a question of growing urgency as the industry automates. Jung’s most impactful study, “Are you ready for robot services?” (2022), has garnered 56 citations, establishing a foundational framework for understanding guest readiness. She extends this inquiry in her 2024 paper, which employs a sophisticated mix of symmetrical and asymmetrical modeling to uncover both the key drivers and the complex configurations of factors that lead to robot acceptance. By moving beyond simple cause-and-effect to reveal the nuanced pathways of consumer decision-making, Jung provides actionable insights for hoteliers and tech developers. Her work is not merely descriptive; it is predictive and prescriptive, helping to shape how the hospitality industry can strategically deploy service robots to enhance, rather than alienate, the guest experience. As a result, Inyoung Jung is recognized as a key voice in defining the future of automated hospitality.
Research Focus
Key Achievements
Top Papers
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