Huizhang Shen

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About

Dr. Huizhang Shen is a leading researcher at the intersection of healthcare technology, artificial intelligence, and human-computer interaction. Their work primarily investigates patient adoption and continuance intention toward AI-powered service robots in clinical settings, with a focus on how individual characteristics—such as personality traits, technology readiness, and health literacy—shape user behavior. Dr. Shen’s most-cited study, “What influences patients' continuance intention to use AI-powered service robots at hospitals? The role of individual characteristics” (2022), has garnered 85 citations, establishing a foundational framework for understanding the psychological and demographic factors that drive sustained engagement with robotic systems in healthcare. This research has significant implications for designing patient-centered AI interventions that improve service efficiency and patient satisfaction. Beyond this landmark paper, Dr. Shen’s broader contributions include exploring trust dynamics, ethical considerations, and the practical deployment of autonomous systems in high-stakes environments. Their work is widely referenced by scholars in health informatics, robotics, and service management, and has informed both academic theory and real-world implementation strategies. Dr. Shen continues to shape the future of intelligent healthcare delivery through rigorous empirical studies and interdisciplinary collaboration.