Heidi Steinsund
Papers
1
Total Citations
41
H-Index
1
About
Heidi Steinsund is a researcher focused on the intersection of information technology, organizational change, and digital innovation, with a particular emphasis on lightweight IT and its transformative impact on business operations. Her most cited work, "Lightweight IT and the IT Function: Experiences from Robotic Process Automation in a Norwegian Bank" (2017, 41 citations), explores how technologies like smartphones, tablets, sensors, and software robots are rapidly infiltrating organizations, often bypassing traditional IT departments. Steinsund’s key contribution lies in illuminating the tensions between lightweight IT—typically adopted by local business units for agility—and the established IT function, which struggles to maintain control and governance. This research provides critical insights into the evolving role of IT in the age of digital disruption, highlighting both opportunities and challenges for firms. Her work is particularly notable for its practical, case-study approach, offering real-world evidence from the banking sector. With growing interest in robotic process automation and decentralized tech adoption, Steinsund’s findings remain highly relevant for scholars and practitioners navigating the shifting landscape of enterprise IT.
Research Focus
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Top Papers
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