Gaby Odekerken
Papers
1
Total Citations
3
H-Index
1
About
Gaby Odekerken is a leading scholar in service technology and human-robot interaction, with a primary focus on the adoption of service robots in care settings. Her research bridges marketing, psychology, and technology, exploring how psychological comfort and trust shape user acceptance of robotic assistants. In her highly cited dyadic field study (2025, 3 citations), Odekerken investigates the role of psychological comfort with service robot reminders in long-term care facilities, addressing critical shortages of human frontline employees. This work demonstrates her commitment to real-world, applied research that directly impacts vulnerable populations and service delivery. Odekerken’s contributions are notable for their methodological rigor—combining field experiments with dyadic data from both residents and care staff—and for advancing theoretical understanding of human-robot relationships in emotionally sensitive contexts. Her findings inform the design of more acceptable and effective service robots, positioning her as a key voice in the ethical and practical deployment of automation in healthcare. With a growing citation footprint, Odekerken continues to shape conversations on the future of service work and technology-mediated care.
Research Focus
Key Achievements
Top Papers
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