Papers
1
Total Citations
10
H-Index
1
About
Dr. Feng Ling is a pioneering researcher at the intersection of service robotics, tourism management, and workforce psychology. Her work investigates how the integration of artificial intelligence and service robots reshapes the professional identities and career trajectories of human staff in the hospitality and tourism sectors. In her highly cited 2024 experimental study, "The effect of service robot use on tourism staff career identity," Dr. Ling provides groundbreaking empirical evidence that robot adoption can paradoxically both threaten and reinforce employees' sense of professional purpose, depending on organizational support and task allocation. This work has already garnered 10 citations, signaling its rapid influence on both academic discourse and industry practice. Dr. Ling’s research is notable for its methodological rigor, combining controlled experiments with real-world field studies to capture the nuanced emotional and cognitive responses of workers. Her findings have been presented at major international conferences and are shaping how tourism firms design human-robot collaboration strategies. By centering the human experience in the age of automation, Dr. Ling offers vital insights for sustainable technological integration in service industries.
Research Focus
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Top Papers
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