Faye Feier Chen

University of Macau

Papers

3

Total Citations

16

H-Index

2

About

No biography available yet.

Research Focus

Robot3 · 16 citations
Marketing3 · 16 citations
Business3 · 16 citations
Psychology3 · 16 citations
Computer science3 · 16 citations
Artificial intelligence3 · 16 citations
Process management2 · 14 citations
Service (business)1 · 8 citations
Engineering1 · 8 citations
Operations management1 · 8 citations
Political science1 · 8 citations
Public relations1 · 8 citations

Key Achievements

2
H-Index
3
Papers
16
Total Citations
5
Avg Citations/Paper
🏆 Most Cited Paper
Gender Stereotyping in Robot Service Failures
8 citations · 2024
📈 Most Prolific Year: 2025 (2 Papers)
🤝 Key Collaborators: 4
🏛 Institutions: University of Macau

Top Papers

  1. 1
    Gender Stereotyping in Robot Service Failures
    8 citations · 2024
  2. 2
    How task objectivity shapes customer responses to robot service failure
    6 citations · 2025
  3. 3
    The robot color effect on consumer responses: the moderating role of ambient lighting
    2 citations · 2025

Key Collaborators

HHHuiling Huang3 shared papersSQStephanie Q. Liu2 shared papersASAnna S. Mattila1 shared papersYXYuqing Xing1 shared papers
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