Dominic Furniss

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About

Dominic Furniss is a leading researcher in human-computer interaction (HCI), with a particular focus on safety-critical systems and the design of interactive technologies for healthcare. His major contributions center on developing and applying the CASSM (Conceptual Analysis of Surface and Structural Misfits) method, a groundbreaking approach for evaluating system utility and conceptual fit. This work, most notably his 2007 paper "Evaluating system utility and conceptual fit using CASSM" (43 citations), has provided a rigorous framework for identifying mismatches between user mental models and system design, directly improving the usability and safety of complex interfaces. Furniss's impact extends through his research on resilience engineering and the human factors of medical devices, where his insights have informed safer, more intuitive systems in high-stakes environments. His achievements include advancing theoretical foundations in HCI while delivering practical tools for practitioners, making his work essential reading for students and researchers interested in designing technology that truly supports human work and well-being.