Papers
1
Total Citations
15
H-Index
1
About
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Research Focus
Advertising1 · 15 citations
Business1 · 15 citations
Chemistry1 · 15 citations
Marketing1 · 15 citations
Process management1 · 15 citations
Service (business)1 · 15 citations
Service design1 · 15 citations
Service guarantee1 · 15 citations
Service provider1 · 15 citations
Transformation (genetics)1 · 15 citations
Key Achievements
1
H-Index
1
Papers
15
Total Citations
15
Avg Citations/Paper
🏆 Most Cited Paper
AI service may backfire: Reduced service warmth due to service provider transformation
15 citations · 2025
📈 Most Prolific Year: 2025 (1 Papers)
🤝 Key Collaborators: 3
🏛 Institutions: Macau University of Science and Technology
Top Papers
- 1
Key Collaborators
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