Daichi Morimoto
Papers
1
Total Citations
16
H-Index
1
About
Daichi Morimoto is a researcher working at the intersection of human-robot interaction, service automation, and workplace psychology. His most notable work explores a provocative and timely question: whether robots can effectively manage malicious or unreasonable customer complaints in service industry settings — a challenge that human employees consistently identify as one of the most psychologically taxing aspects of their roles. Published in 2020 and accumulating 16 citations, this research positions Morimoto at the forefront of a growing conversation about the role of automation in protecting worker wellbeing while maintaining service quality. By examining how robotic systems might absorb the emotional burden of hostile customer interactions, his work bridges practical concerns around workplace stress and burnout with broader questions about what automation can and should do for human workers. Morimoto's research carries meaningful implications for service industry design, labor policy, and the ethical deployment of social robots. For students and researchers interested in the human dimensions of automation — particularly in emotionally demanding environments — his work offers a thought-provoking and compassionate lens through which to view the future of work.
Research Focus
Key Achievements
Top Papers
- 1Can a Robot Handle Customers with Unreasonable Complaints?16 citations · 2020