Claire Hardaker

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About

Claire Hardaker is a leading scholar in the fields of (im)politeness, digital communication, and forensic linguistics. Her work fundamentally reshapes how we understand the negotiation of social norms and conflict in online spaces. Hardaker’s major contribution lies in dissecting the complex dynamics of mediated interaction, particularly how (im)politeness is performed, perceived, and strategically weaponised in digital environments. Her highly cited chapter, “(Im)politeness in Digital Communication” (2017, 79 citations), serves as a cornerstone for researchers, providing a critical framework for analysing everything from trolling to supportive online communities. By bridging traditional politeness theory with the unique affordances of computer-mediated discourse, Hardaker has illuminated how users (re)negotiate social relationships and power through language. Her work is essential reading for anyone studying cyberpragmatics, online aggression, or the evolving etiquette of digital life, establishing her as a pivotal voice in understanding the human side of our connected world.