Christian Hildebrand
Papers
6
Total Citations
253
H-Index
4
About
Christian Hildebrand is a leading scholar at the intersection of artificial intelligence, human-robot interaction, and consumer behavior. His research fundamentally reshapes our understanding of how people perceive and react to AI-powered agents—from customer service chatbots to industrial robots. Hildebrand’s most impactful work, “Understanding and Improving Consumer Reactions to Service Bots” (169 citations), reveals that consumers often evaluate bot-provided service more negatively than human service, even when the service outcome is identical. This finding has profound implications for firms deploying AI in customer-facing roles. His meta-analysis “Not all AI is created equal” (24 citations) further demonstrates that consumer resistance to AI is highly context-dependent and rapidly evolving, challenging the notion of a universal “AI aversion.” Hildebrand also explores the subtle design features that shape human responses, showing that human-like movements in industrial robots improve observer perception (36 citations) and that trembling AI voices can paradoxically increase prosocial behavior (17 citations). His work on real-time adaptive industrial robots (2025) pushes toward safer, more comfortable human-robot collaboration. By combining rigorous field experiments with cutting-edge AI design, Hildebrand provides actionable insights for creating AI that people trust, accept, and even empathize with.
Research Focus
Key Achievements
Top Papers
- 1Understanding and Improving Consumer Reactions to Service Bots169 citations · 2023
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