Christian Hildebrand

University of St.Gallen

Papers

6

Total Citations

253

H-Index

4

About

No biography available yet.

Research Focus

Marketing2 · 193 citations
Business2 · 193 citations
Service quality1 · 169 citations
Service delivery framework1 · 169 citations
Service guarantee1 · 169 citations
Service level objective1 · 169 citations
Engineering1 · 169 citations
Service design1 · 169 citations
Service provider1 · 169 citations
Service (business)1 · 169 citations
Automation1 · 169 citations
Computer science3 · 64 citations

Key Achievements

4
H-Index
6
Papers
253
Total Citations
42
Avg Citations/Paper
🏆 Most Cited Paper
Understanding and Improving Consumer Reactions to Service Bots
169 citations · 2023
📈 Most Prolific Year: 2023 (3 Papers)
🤝 Key Collaborators: 14
🏛 Institutions: University of St.Gallen

Top Papers

  1. 1
    Understanding and Improving Consumer Reactions to Service Bots
    169 citations · 2023
  2. 2
    Human-Like Movements of Industrial Robots Positively Impact Observer Perception
    36 citations · 2022
  3. 3
    Not all AI is created equal: A meta-analysis revealing drivers of AI resistance across markets, methods, and time
    24 citations · 2025
  4. 4
    Empathy by Design: The Influence of Trembling AI Voices on Prosocial Behavior
    17 citations · 2023
  5. 5
    Real-Time Adaptive Industrial Robots: Improving Safety And Comfort In Human-Robot Collaboration
    4 citations · 2025
  6. 6
    Friend or fiend? Disentangling upward humor's (De)stabilizing effects on hierarchies
    3 citations · 2023

Key Collaborators

SMSimon Mayer2 shared papersDHDamian Hostettler2 shared papersJLJamie L. Gloor1 shared papersJBJohannes Boegershausen1 shared papersFEFotis Efthymiou1 shared papersAVAna Valenzuela1 shared papersMSMihwa Seong1 shared papersJAJan Albert1 shared papersAPAlexander P. Henkel1 shared papersKEKay Erik Jenß1 shared papersNCNoah Castelo1 shared papersNVNiels Van Quaquebeke1 shared papersMZMeike Zehnle1 shared papersPCPetra C. Schmid1 shared papers
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