Bahaudin G. Mujtaba
Papers
2
Total Citations
62
H-Index
2
About
Bahaudin G. Mujtaba is a distinguished scholar whose research spans human resource management, organizational behavior, and the intersection of technology and service quality. His highly cited work, "Layoffs and Downsizing Implications for the Leadership Role of Human Resources" (2020, 57 citations), provides critical insights into the strategic and ethical challenges of workforce reduction, emphasizing how HR leaders can navigate downsizing to maintain organizational effectiveness and employee morale. This paper has become a foundational reference for practitioners and academics alike. More recently, Mujtaba has ventured into the emerging field of robotics, co-authoring "Robotic Service Quality Success in Increasing Purchase Intention and Customer Satisfaction: A Study of Five-Star Hotels in Egypt" (2025). This forward-looking study examines how robotic service quality (RSQ) influences customer satisfaction and purchase intentions in the hospitality sector, offering actionable insights for integrating AI into luxury service environments. With a career dedicated to bridging theory and practice, Mujtaba’s work continues to shape discussions on leadership, organizational change, and technological innovation. His contributions are widely cited by researchers exploring the human and technological dimensions of modern management.
Research Focus
Key Achievements
Top Papers
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