Amanjeet Bhalla

Papers

Total Citations

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About

Dr. Amanjeet Bhalla is a leading voice in hospitality technology, exploring how automation and mechanization are reshaping the hotel industry. Her most-cited work, "Technological Advancement and Mechanization of the Hotel Industry" (2023, 24 citations), provides a foundational framework for understanding the integration of robotics in service environments. In this influential chapter, Bhalla offers a critical taxonomy, classifying robots into industrial and service categories, and examines how the COVID-19 pandemic accelerated the adoption of contactless technologies and automated systems across hospitality operations. Her research bridges the gap between technological innovation and guest experience, addressing both operational efficiency and the human dimensions of service automation. Bhalla's contributions are particularly valuable for students and practitioners navigating the digital transformation of hospitality, as she provides practical insights into how hotels can strategically implement robotic solutions while maintaining service quality. Her work continues to inform industry discussions on the future of work in hospitality, making her an essential reference for researchers studying technology adoption in service sectors.