Understanding Robotics in the Tourism and Hospitality Industry

Abstract

This chapter aims to explore the perceptions and attitudes of people regarding the utilization of robots in the hospitality and tourism industries. The objective is to gain insight into how these industries may need to adapt to meet the expectations and preferences of consumers in this emerging technological landscape. The study focuses on various domains within the hospitality and tourism sectors, hotel operations, museums, airports, and other transportation stations. The outcomes of this research will provide valuable insights for industry stakeholders, policymakers, and service providers in designing and implementing effective strategies to meet the evolving expectations of consumers. Ultimately, this study seeks to bridge the gap between technological advancements and consumer preferences in the Indian context. Furthermore, it will contribute to the body of knowledge in the field of robotics and hospitality, serving as a foundation for future studies and initiatives aimed at enhancing customer experiences and satisfaction leading to consumer happiness in these industries.