Yong Chai Tan

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Total Citations

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About

Dr. Yong Chai Tan is a leading innovator in the field of service robotics and automated hospitality systems. His research focuses on developing intelligent, autonomous solutions to streamline food service operations, addressing the growing demand for efficiency in the food and beverage industry. Dr. Tan’s major contributions include the design of a novel Automated Food Delivery System featuring an autonomous track-guided, centre-wheel drive robot—a pioneering approach that has garnered 19 citations for its practical, scalable design. Complementing this, he developed an Automated Food Ordering System with an interactive user interface, cited 10 times, which replaces traditional ordering methods with table-side digital screens that transmit orders directly to the kitchen. Together, these works form an integrated, end-to-end automation framework that reduces human intervention and improves customer experience. Dr. Tan’s achievements lie in bridging hardware robotics with user-centered software, creating systems that are both technically robust and commercially viable. His research has laid the groundwork for modern smart restaurant technologies, making him a notable figure in applied robotics and human-computer interaction.