Yingchen Zheng
Papers
1
Total Citations
16
H-Index
1
About
Yingchen Zheng is a rising scholar in hospitality and service management, whose research explores the intersection of technology adoption, employee behavior, and organizational learning. Her most-cited work, "The impact of service robot compatibility on hospitality employee learning behaviors: a transformative learning perspective" (2024, 16 citations), introduces a novel framework that examines how the compatibility of service robots with existing workflows influences employees' willingness to engage in transformative learning. This study is notable for applying adult learning theory to the hospitality sector, offering practical insights for managers integrating automation while fostering a culture of continuous skill development. Zheng's research addresses a critical gap in understanding how human workers adapt to AI-driven changes, emphasizing the psychological and behavioral dimensions of technological disruption. Her work has been recognized for its timely relevance as the industry grapples with balancing efficiency and employee well-being. With a growing citation record, Zheng is establishing herself as a key voice in the dialogue on sustainable technology adoption in service organizations.
Research Focus
Key Achievements
Top Papers
- 1