Tatjana Volkova

BA School of Business and Finance, Riga Technical University

Papers

Total Citations

H-Index

About

Tatjana Volkova is a researcher specializing in digital transformation, financial technology, and competency development within the evolving landscape of modern financial services. Her work sits at the intersection of emerging technologies and organizational adaptation, exploring how advances in artificial intelligence, robotics, and information and communication technologies are fundamentally reshaping the financial sector. Volkova's most influential contribution, "Digital Transformation of Financial Sector and Challenges for Competencies Development" (2019), has garnered 22 citations and examines how rapid technological change demands the urgent reskilling and upskilling of professionals operating within financial institutions. This work highlights a critical tension facing the industry: the need to both retire outdated competencies and cultivate entirely new skill sets in parallel with technological adoption. Her subsequent research on fintech firms (2021) further explores how disruptive technologies are transforming traditional financial business models, underscoring the strategic importance of technology-driven innovation for institutional competitiveness. Together, these works position Volkova as a thoughtful voice on the human and organizational dimensions of financial digitalization — a perspective increasingly vital as fintech continues to accelerate global economic change. Her research offers valuable insights for both practitioners navigating digital disruption and scholars studying technology-driven industry evolution.