Susan L. Sutter

Papers

Total Citations

H-Index

About

Dr. Susan L. Sutter is a leading researcher in community pharmacy practice and health-system innovation, with a focused expertise on the integration of technology and quality accreditation to enhance pharmacy workflow and patient safety. Her most-cited work, "Exploring the impact of an automated prescription-filling device on community pharmacy technician workflow" (2011, 24 citations), provides foundational insights into how automation reshapes technician roles, efficiency, and error reduction—a critical contribution as pharmacies increasingly adopt robotic dispensing. Dr. Sutter’s subsequent research, "Pharmacist-reported practice change as a result of a statewide community pharmacy accreditation program" (2019), examines the real-world effects of regulatory standards on clinical service delivery, highlighting her commitment to bridging policy with practice. Though her citation counts reflect a niche but impactful body of work, her studies are frequently referenced by pharmacy administrators and educators seeking evidence for workflow redesign and accreditation benefits. Dr. Sutter’s research stands out for its practical, on-the-ground focus, offering actionable data that directly informs pharmacy management and technician training. Her work continues to shape conversations around the human-technology interface in community settings, making her a valuable voice for students and practitioners interested in the future of pharmacy operations.