Semele Jatin Sardesai
Papers
1
Total Citations
14
H-Index
1
About
Semele Jatin Sardesai is a rising scholar at the intersection of artificial intelligence, service quality, and consumer behavior, with a particular focus on the hospitality sector. Her most-cited work, “Analysing the impacts of artificial intelligence service quality and human service quality on customer satisfaction and customer loyalty in the hospitality sector” (2024, 14 citations), offers a pioneering comparative analysis of AI-driven versus human-delivered services. Sardesai’s research reveals how the integration of advanced technologies—such as AI chatbots and automated systems—can enhance customer satisfaction and loyalty, while also highlighting the irreplaceable value of human touch in high-stakes service encounters. By dissecting the differential roles of AI and human interface, she provides actionable insights for hospitality managers navigating the digital transformation. Her work is particularly notable for its timely response to industry competition and its practical implications for balancing technological efficiency with personalized service. Though early in her career, Sardesai’s contributions are already shaping conversations around service quality in an AI-augmented world, making her a researcher to watch in the evolving landscape of hospitality and technology.
Research Focus
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Top Papers
- 1