Mark Ashton

University of Surrey

Papers

2

Total Citations

160

H-Index

2

About

No biography available yet.

Research Focus

Business2 · 160 citations
Management2 · 160 citations
Marketing2 · 160 citations
Service (business)2 · 160 citations
Process management2 · 160 citations
Computer science2 · 160 citations
Knowledge management2 · 160 citations
Delphi method1 · 158 citations
Hospitality industry1 · 158 citations
Context (archaeology)1 · 158 citations
Hospitality1 · 158 citations
Human resource management system1 · 158 citations

Key Achievements

2
H-Index
2
Papers
160
Total Citations
80
Avg Citations/Paper
🏆 Most Cited Paper
How will service robots redefine leadership in hotel management? A Delphi approach
158 citations · 2020
📈 Most Prolific Year: 2020 (2 Papers)
🤝 Key Collaborators: 2
🏛 Institutions: University of Surrey

Top Papers

  1. 1
    How will service robots redefine leadership in hotel management? A Delphi approach
    158 citations · 2020
  2. 2
    Robotics, Artificial Intelligence and Service Automation in Hotel Service Process Design: Can Customer Dominant Logic Provide Improved Value?
    2 citations · 2020

Key Collaborators

SXShi Xu1 shared papersJLJason L. Stienmetz1 shared papers
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