Papers
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About
Dr. J. Jhang is a pioneering researcher at the intersection of artificial intelligence and human-robot interaction, with a primary focus on deploying large language models (LLMs) in real-world service environments. Their most notable contribution is the development of a customer service robot for Tainan Spinning Mall, powered by the LLAMA-7B language model. This work demonstrates how to effectively fine-tune a state-of-the-art LLM using parameter-efficient techniques like LoRA on resource-constrained hardware (NVIDIA L4 GPU), while integrating Retrieval-Augmented Generation to enhance response accuracy. The system, deployed on a Temi robot, showcases practical AI deployment in commercial settings. Though early in its citation impact, this research represents a significant step toward making advanced conversational AI accessible for small-to-medium enterprises. Dr. Jhang's work bridges the gap between cutting-edge NLP research and tangible robotic applications, offering a blueprint for cost-effective, intelligent customer service solutions that could transform retail experiences.
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