Hong-bumm Kim

Papers

Total Citations

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About

Hong-bumm Kim is a leading scholar in hospitality and tourism management, with a particular focus on the intersection of technology and guest experience. His research is centered on service innovation, consumer behavior, and the adoption of emerging technologies in the hotel industry. A standout contribution is his work on hotel service robots (HSRs), where he applied the quantitative Kano model to examine user acceptance of robotic services. This 2022 study, which has already garnered 24 citations, provides critical insights into how guests perceive and embrace automation in hospitality settings. Kim’s work helps bridge the gap between technological advancement and practical service design, offering actionable frameworks for industry practitioners. His research is widely recognized for its methodological rigor and real-world applicability, influencing both academic discourse and operational strategies in hotels. By exploring how artificial intelligence and robotics reshape service delivery, Kim has positioned himself at the forefront of hospitality technology research. His contributions continue to inform how the industry balances innovation with human-centered service, making his work essential reading for students and researchers interested in the future of tourism and hotel management.