Hany Kim
Papers
1
Total Citations
2
H-Index
1
About
Hany Kim is a pioneering researcher at the intersection of artificial intelligence, hospitality technology, and cross-cultural service design. Her most cited work, "Assessing AI robot service attributes in smart hotel encounters: A cross-cultural application of the Kano Model" (2026), introduces a novel framework for evaluating how AI-driven robot services meet guest expectations across different cultural contexts. By applying the Kano Model—traditionally used in product development—to smart hotel environments, Kim provides actionable insights for designing personalized, culturally adaptive robotic interactions. This research has already garnered 2 citations, signaling its early impact on both academic discourse and industry practice. Kim’s contributions are particularly notable for bridging theoretical service quality models with emerging AI technologies, offering a roadmap for hospitality operators to optimize guest satisfaction through intelligent automation. Her work stands out for its practical relevance, addressing real-world challenges in global tourism while advancing scholarship on human-robot interaction. As the field of AI in hospitality rapidly evolves, Kim’s cross-cultural lens ensures her findings remain vital for researchers and practitioners aiming to create inclusive, efficient, and memorable smart hotel experiences.
Research Focus
Key Achievements
Top Papers
- 1