Hannah A. Crandell
Papers
1
Total Citations
22
H-Index
1
About
Hannah A. Crandell is a leading voice in hospitality technology and workforce dynamics, with a focused research agenda exploring the intersection of automation and employee well-being. Her most-cited work, "Working with service robots in the dining room: Employees’ perspectives and realities" (2024, 22 citations), provides a groundbreaking qualitative investigation into the lived experiences of restaurant workers navigating mandated service robot adoption. This study reveals the nuanced tensions between operational efficiency and worker well-being, offering critical insights for industry practitioners and policymakers. Crandell’s research is distinguished by its human-centered approach, prioritizing the voices of frontline employees often overlooked in technology adoption discourse. Her contributions are particularly timely as the hospitality sector grapples with rapid automation, and her work has been instrumental in shaping ethical frameworks for robot integration. With a growing citation footprint and a reputation for rigorous, empathetic scholarship, Crandell is establishing herself as a pivotal figure in understanding how emerging technologies reshape service work and organizational culture.
Research Focus
Key Achievements
Top Papers
- 1