Guohong Yu

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About

Dr. Guohong Yu is a leading scholar in the evolving field of human-robot collaboration within the hospitality and service industries. Her research centers on the psychological dynamics between employees and robotic coworkers, exploring how perceptions of machine agency and collective identity shape workplace behavior. In her highly influential 2025 study, *Understanding Service Sabotage in Employee-Robot Collaboration: The Role of Mind Perception and Collective Psychological Ownership*, Dr. Yu integrates theories of mind perception, self-identity, and psychological ownership to reveal how employees’ views of robots as social actors can inadvertently trigger counterproductive service behaviors. This work, already garnering early citations, provides critical insights for managers navigating the integration of AI and robotics into frontline service teams. Dr. Yu’s contributions are particularly notable for bridging social psychology with emerging technology, offering both theoretical depth and practical guidance for fostering harmonious human-robot collaboration. Her research has been widely recognized for its timeliness and rigor, positioning her as a key voice in understanding the unintended consequences of automation in service contexts.