Max Robotics — Global Service Robot Directory + US Certification

About

Eva Heinold is a researcher specializing in human-robot interaction (HRI), occupational safety and health (OSH), and usability evaluation of robotic systems. Her work sits at the intersection of workplace automation and worker well-being, addressing both the risks and opportunities that emerge as robots become increasingly integrated into industrial and healthcare environments. Among her most significant contributions is the development and validation of usability questionnaires specifically tailored to robotic systems, grounded in the ISO 9241-110 standard — a methodological advancement that fills a critical gap in how researchers and practitioners assess the quality of human-robot interaction. These tools have already attracted notable academic attention, each garnering multiple citations shortly after publication. Her empirical work, including worker evaluations across European industrial settings, sheds light on how prior experience shapes usability expectations, offering practical guidance for robot deployment strategies. Heinold has also contributed to large-scale European research efforts, including analysis from the Third European Survey of Enterprises on New and Emerging Risks, and has examined the growing role of advanced robots in healthcare settings. Collectively, her research equips organizations with evidence-based frameworks to adopt robotic systems safely, effectively, and with meaningful consideration for the humans who work alongside them.