David Remisch
Papers
1
Total Citations
27
H-Index
1
About
David Remisch is a pioneering researcher at the intersection of service management, human-robot interaction, and organizational justice. His work critically examines how automated systems, particularly service robots, can emulate human employees in recovering from service failures. Remisch’s most-cited paper, “Can robots recover a service using interactional justice as employees do? A literature review-based assessment” (2023, 27 citations), synthesizes decades of justice theory with emerging robotics literature, proposing a framework for designing robots that can apologize, explain failures, and show empathy—key components of interactional justice. This contribution challenges traditional assumptions about the irreplaceability of human judgment in service recovery, offering practical pathways for integrating social robots into customer-facing roles. By bridging social psychology and artificial intelligence, Remisch has shaped how scholars and practitioners think about trust, fairness, and automation in service contexts. His work is particularly influential in hospitality, retail, and healthcare, where service failures are costly and customer retention is paramount. With growing interest in ethical AI and human-centered robotics, Remisch’s research continues to guide the development of more socially intelligent machines.
Research Focus
Key Achievements
Top Papers
- 1