OTHER
Can robots recover a service using interactional justice as employees do? A literature review-based assessment
Mathieu Lajante, David Remisch, Nikita Dorofeev
- Year
- 2023
- Citations
- 27
- Access
- Open access
Keywords
Service (business)RoboticsEmpathyRobotInteractional justiceEconomic JusticeKnowledge managementAutomationPsychologyPublic relations
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