Cynthia Mejia
Papers
1
Total Citations
22
H-Index
1
About
Cynthia Mejia is a leading scholar in hospitality and tourism management, whose research critically examines the intersection of technology, labor, and employee well-being. Her work is particularly influential in understanding how service robots are reshaping the frontline workforce. In her highly cited 2024 study, "Working with service robots in the dining room: Employees’ perspectives and realities," Mejia provides a groundbreaking qualitative investigation into restaurant workers’ lived experiences with mandated robotic adoption. This paper, already accumulating 22 citations, reveals the nuanced impacts on employee well-being, challenging the industry’s often-uncritical embrace of automation. Beyond this, Mejia’s broader contributions span organizational behavior, human resources, and sustainable tourism practices. She is recognized for her rigorous methodological approaches, often giving voice to marginalized workers in the hospitality sector. Her work not only advances academic theory but also offers actionable insights for managers navigating technological disruption. With a growing citation footprint, Mejia is establishing herself as a critical voice in the debate over the future of work in the service economy.
Research Focus
Key Achievements
Top Papers
- 1