Arnaldo Santos

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About

Arnaldo Santos is an emerging researcher specializing in business process automation, with a particular focus on Robotic Process Automation (RPA) and its application within organizational management. His work addresses a critical challenge facing modern businesses: how to leverage automation technologies to streamline routine tasks, reduce operational time, and redirect human talent toward more creative and value-driven activities. Santos has made notable contributions through his systematic examination of the automation landscape, most prominently with his 2023 literature review on RPA, which has already garnered 50 citations — a remarkable achievement reflecting its relevance to both academic and practitioner communities. His subsequent 2024 systematic literature review on business process automation in small and medium-sized enterprises (SMEs) has accumulated 19 citations, demonstrating sustained scholarly interest in his work. His research consistently highlights that automation is not limited to large corporations but holds transformative potential across diverse business sectors and organizational scales. Particularly valuable is Santos' dedicated focus on SMEs, an often-underserved segment in automation research, making his contributions especially meaningful for smaller organizations seeking practical guidance. Students and practitioners exploring digital transformation, operational efficiency, and the future of work will find his growing body of research an essential starting point.