Ali Waqas

Papers

Total Citations

141

H-Index

About

Ali Waqas is an emerging researcher whose work sits at the dynamic intersection of artificial intelligence, robotics, and the hospitality industry. His most notable contribution, the 2021 paper "Application of AI and Robotics in Hospitality Sector: A Resource Gain and Resource Loss Perspective," has garnered 141 citations, reflecting its significant influence on how scholars and industry practitioners understand technological adoption in service environments. In this work, Waqas applies Conservation of Resources theory to examine the dual-edged nature of AI and robotic integration — exploring how these technologies simultaneously create new capabilities for hospitality organizations while potentially displacing traditional human resources. This nuanced framework has resonated strongly within both management and technology research communities, offering a balanced lens through which to evaluate digital transformation in hotels, restaurants, and tourism settings. His research addresses timely questions about automation, workforce implications, and service quality, making it particularly relevant as the hospitality sector continues to navigate rapid technological disruption. Waqas's contributions provide valuable theoretical grounding for researchers and practitioners seeking to understand the human-technology interface in customer-facing industries.