Directory navigation with robotic assistance

Abstract

Malls are full of retail store and restaurant chains, allowing customers a vast array of destinations to explore. Often, these sites contain a directory of all stores located within the shopping center, allowing customers a top-down view of their current position, and their desired store location. In this paper, we present a customer centric approach to directory navigation using a service robot, where the robot is able to display the directory, and guide customers to needed destinations.