The rise of a robot state? New frontiers for growing the productivity of government services

Abstract

Conventional wisdom and most national statistics have long treated the productivity of the government services sector as entirely flat. Only a tiny literature considers what actually happened to productivity at the organizational level. Drawing on their pioneering book, Patrick Dunleavy and Leandro Carrera argue that we need to radically rethink our attitudes. We should begin adjusting to a public sector where intelligently implemented digital changes and services reorganizations can rapidly increase productivity over time.