Case-Sensitive Methods for Evaluating HRI from a Sociological Point of View

Abstract

Evaluating and shaping the quality of interaction between humans and service or “social” robots from a genuine sociological point of view is still a pivotal methodological challenge at stake in the development of successful Human-Robot Interaction (HRI). In this regard an interdisciplinary research group, dedicated to the study of HRI in general, is developing a theory-driven method based on sociological interaction models with the goal of identifying the most important aspects in achieving satisfactory interaction experience. The method is suitable for experimental settings, e.g. in the context of laboratory research and development environments as often encountered in Fabrication Laboratories (FabLab). The method uses Harold Garfinkel’s concept of breaching experiments as a core instrument in combination with Erving Goffman’s Frame Analysis. The baseline of the method is a genuine sociological definition of Social Action on the basis of theories belonging to the paradigm of Symbolic Interactionism.