INTELLIGENT PROCESS AUTOMATION, ROBOTIC PROCESS AUTOMATION AND ARTIFICIAL INTELLIGENCE FOR BUSINESS PROCESSES TRANSFORMATION

Abstract

The ongoing digital transformation of business processes has a significant impact on the economic environment. This work highlights essential steps needed to adapt to digital transformation, sustain business growth, and remain competitive in the long run. An overview of the historical evolution of business process automation is provided and the motivation for organizations to adopt new digital technologies (IPA, RPA and AI) is explored. These technologies contribute to the optimization of the business environment by enhancing decision-making processes and streamlining repetitive tasks using the advanced cognitive capabilities of modern AI. Central to this study is the introduction of a Six-Stage Supply Chain Digital Transformation Model to integrate the technology within the current structure of business processes in a systematic and well-planned manner. The most valuable insights into integrating these technologies for business process transformation, emphasizing the practical benefits of the procedure, are provided.