Robots and Aged Care: A Case Study Assessing Implementation of Service Robots in an Aged Care Home

Abstract

The aged care industry is under pressure from stressors including increasing resident numbers and difficulty meeting staffing requirements. Robots may be able to support the industry by filling many vital roles, however it is currently unclear how successful implementation of robots in aged care can occur, and detailed in situ assessment and mapping of robotic deployment in these settings is lacking. The current case study examines early-stage implementation of robots at an aged care home in Australia, assessing logistical, technical and person factors. Key facilitators and barriers to successful deployment are identified, including identifying needs and roles, health and safety issues and technical support. The findings illustrate the potential for robots in aged care and provide a blueprint for the steps needed for long-term effectiveness and commercial viability.