Integration of Artificial Intelligence (AI) in Academic Libraries: A Systematic Literature Review

Abstract

AI involves programming that conveys human intellect to computers to perform repetitive tasks. Most organizations have done integrations of AI; however, critical elements are not considered, resulting in negative user adoption, including unethical use and cost. This paper presents the findings from a Systematic Literature Review (SLR). The study found that old traditional operations in Libraries are somehow mostly automated using Chatbots in the form of Generative AI and humanoid robots, with concern of policies that are non-existing to guide the use of the tools for ethical reasons. Through the themes identified and discussed, recommendations are provided with key factors to consider as a guide when integrating AI in libraries. Future improvement in this research, such as developing a design model of AI integration in academic libraries, is recommended, and its applicability should be evaluated.