OTHER
Emotional Communication Between Chatbots and Users: An Empirical Study on Online Customer Service System
Qianwen Xu, Jun Yan, Cong Cao
- Year
- 2022
- Citations
- 12
Keywords
ChatbotComputer scienceService (business)Process (computing)Quality (philosophy)Service qualityKnowledge managementHuman–computer interactionArtificial intelligenceMarketing
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