Digital Transformation of Human Resource Processes in Small and Medium Sized Enterprises using Robotic Process Automation

Abstract

The aim of this paper was to obtain data and information on the digital transformation of human resource (HR) processes in small- and medium-sized enterprises (SMEs) with the help of robotic process automation (RPA), in order to increase competitiveness in the digital age. Romanian businesses are attempting to close the gap with companies in developed countries by implementing projects that allow the adoption of emerging technologies in HR departments. This paper presents some of the preliminary findings, resulted from a collaboration between a university and an SME, for the efficient implementation of specific HR processes using RPA. The paper provides a brief introduction of the RPA concept as well as a list of HR processes that can be automated within enterprises, with the benefits brought to the enterprise and employees presented in both qualitative and quantitative terms for each HR process. In addition, a case study for the automatic collection of candidates' documents and extraction of primary information about them was considered. Further on, the problems encountered during implementation were listed, along with potential solutions. Given the benefits offered, RPA could play an important role in transitioning HR functions into the digital era.