OTHER
The impact of service principal (service robot vs. human staff) on service quality: The mediating role of service principal attribute
Shengliang Zhang, Zhenran Hu, Xiaodong Li, Ai Ren
- Year
- 2022
- Citations
- 76
Keywords
SERVQUALService (business)Principal (computer security)Service qualityEmpathyContext (archaeology)BusinessReliability (semiconductor)Service level objectiveService design
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