Service (business)

Brave new world: service robots in the frontline

Jochen Wirtz, Paul G. Patterson, Werner H. Kunz, Thorsten Gruber, Vinh Nhat Lu, Stefanie Paluch, Antje Martins

引用数: 2082 • 2018

Domo Arigato Mr. Roboto

Jenny van Doorn, Martin Mende, Stephanie Noble, John Hulland, Amy L. Ostrom, Dhruv Grewal, J. Andrew Petersen

引用数: 1237 • 2016

Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses

Martin Mende, Maura L. Scott, Jenny van Doorn, Dhruv Grewal, Ilana Shanks

引用数: 1098 • 2019

Services Marketing: People, Technology, Strategy

Jochen Wirtz, Christopher Lovelock

引用数: 1035 • 1984

Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI

Markus Blut, Cheng Wang, Nancy V. Wünderlich, Christian Brock

引用数: 1033 • 2021

Engaged to a Robot? The Role of AI in Service

Ming‐Hui Huang, Roland T. Rust

引用数: 1014 • 2020

Developing and validating a service robot integration willingness scale

Lu Lu, Ruiying Cai, Doğan Gürsoy

引用数: 941 • 2019

Effects of COVID-19 on hotel marketing and management: a perspective article

Yangyang Jiang, Jun Wen

引用数: 836 • 2020

What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry

Corina Pelău, Dan‐Cristian Dabija, Irina Ene

引用数: 804 • 2021

Service robot implementation: a theoretical framework and research agenda

Daniel Belanche, Luis V. Casaló, Carlos Flavián, Jeroen Schepers

引用数: 652 • 2019

In the hands of machines? The future of aged care

Robert Sparrow, Linda Sparrow

引用数: 618 • 2006

Stiffening in Soft Robotics: A Review of the State of the Art

Mariangela Manti, Vito Cacucciolo, Matteo Cianchetti

引用数: 613 • 2016

Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots

Ronan de Kervenoael, Rajibul Hasan, Alexandre Schwob, Edwin Goh

引用数: 577 • 2019

Understanding consumers’ acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption

Teresa Fernandes, Elisabete Oliveira

引用数: 571 • 2020

Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic

Seongseop Kim, Jungkeun Kim, Frank Badu‐Baiden, Marilyn Giroux, Youngjoon Choi

引用数: 543 • 2020

Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz, Stefanie Paluch, Thorsten Gruber, Antje Martins, Paul G. Patterson

引用数: 541 • 2020

The future of construction automation: Technological disruption and the upcoming ubiquity of robotics

Thomas Böck

引用数: 517 • 2015

Service robots in the domestic environment

Jodi Forlizzi, Carl DiSalvo

引用数: 509 • 2006

Trust in humanoid robots: implications for services marketing

Michelle M. E. van Pinxteren, Ruud W.H. Wetzels, Jessica Rüger, Mark Pluymaekers, Martin Wetzels

引用数: 505 • 2019

The interactive museum tour-guide robot

Wolfram Burgard, Armin B. Cremers, Dieter Fox, Dirk Hähnel, Gerhard Lakemeyer, Dirk Schulz, Walter Steiner, Sebastian Thrun

引用数: 504 • 1998