The Role of Robotics in Enhancing Service Quality, Efficiency, and Customer Satisfaction in the Hospitality Industry

摘要

The aim of this study is to uncover the transformational potential of robotics in the service sector, highlighting how robotic technologies contribute to improved service quality, operational effectiveness and customer satisfaction. The study carries out quantitative analysis and evaluates hospitality sector employment where robotics hold important position, this way, illuminating their role in better structuring processes as well as delivering superior client standards. The research uses a sample of showcasing diversified employees' status in hoteling businesses to analyze the correlation between robotics integration alongside crucial performance variables, features such as service quality operational efficiency and customer satisfaction among others. In this regard, the data of 237 respondents from 19 hotels located in Dubai UAE, collected for research analysis. The statistical analysis was based on assessing model reliability and hypothesis testing through PLS-SEM approach. The study findings are targeted to offer meaningful approaches for organizations keen on implementing or improving robotic technology as part of their strategy to deliver service excellence within the broader technological debate.