Robotic Process Automation: A Burgeoning Technology with Promising Prospects

摘要

Abstract: Robotic Process Automation, a novel technology centered on automating repetitive, routine, and rule-based human tasks, offers significant benefits to organizations that adopt it. However, due to its relative infancy in the market, scientific research on RPA remains limited. This paper delves into the academic community's definition of RPA and its exploration in the literature, examining its current state, trends, and applications. It also elucidates the distinction between RPA and business process management. To achieve these objectives, a systematic literature review (SLR) was conducted using the Web of Science and Scopus databases. The paper presents the findings of the SLR on RPA, providing an overview of RPA definitions and practical applications, along with the benefits of its implementation across various industries.