Does Coronavirus (COVID-19) transform travel and tourism to automation (robots)?

摘要

Global coronavirus is the name of consternation. It has a depraved impact on world health, the international economy, as well as the travel, tourism, and hospitality (TTH) industry. The World Health Organization (WHO) already declared an international public health emergency in the concern of cases and deaths. Tourism is a human-intensive industry, but on one side, the circumstances of the virus separate people from personal interaction, on the other side, technological development offers automatic robots to the service. So the future of the TTH might be transformed toward automation (robots). The paper aims to extend the knowledge by investigating and elaborate potential usage and effects of automatic robots in the TTH industry. The analysis can support the industry to overcome the effects of the Coronavirus (COVID-19) epidemic with the help of automation.