A Design Study on Commercial Cleaning Robots Based on Kano–QFD

摘要

In the post-pandemic era, public space safety has emerged as a central public concern. As global public health awareness rose, traditional manual cleaning methods were increasingly inadequate for large-scale and high-standard cleaning requirements. Therefore, the design of a commercial cleaning robot that combined cleaning efficiency, environmental performance, and sustainability was essential to meet evolving societal demands. This paper systematically gathered and analyzed commercial cleaning robot functional requirements through a comprehensive investigation. According to the Kano model, functional requirements were categorized by attributes and their importance was quantified. Subsequently, using the QFD model, the design requirements for commercial cleaning robots were determined, and their significance weights were established. This identified the key design requirements. The results of this study indicated that the integration of the Kano and QFD models provided a novel perspective for the design of functional integration in commercial cleaning robots. Furthermore, it provided a practical methodological framework for addressing similar issues in the future.