OTHER
How to make consumers tolerate robotic service failures
Chundong Zheng, Shuqin Liu, Lingyu Zhao, Ke Ma, Weisha Wang, Han Wang
- 发表年份
- 2024
- 引用次数
- 8
关键词
BusinessService (business)MarketingService recoveryHospitality industryOperations managementProcess managementTourismService qualityEconomics
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