Younger and Older Adults’ Perceptions on Role, Behavior, Goal and Recovery Strategies for Managing Breakdown Situations in Human-Robot Dialogues

摘要

Mutual understanding of the dialogue purpose and role of participants is vital to co-create meaning and satisfactory outcomes during human and social robot dialogues. This study explored how younger and older adults perceive roles, goals and behaviors of dialogue participants when breakdown situations occur during co-creation of meaning in a dialogue. The aim was to identify intuitive mechanisms that a social robot can use to manage breakdown situations. A set of dialogues were authored, based on activity-theoretical models of human activity and recorded in a Wizard-of-Oz setup with a Nao robot. Results of 8 (four younger and four old adults) participant interviews after observing the recorded dialogues are presented. Thematic analysis of interviews resulted into three themes of perceptions and expectations on roles and relationship, the robot’s understanding of the situation and relevant behavioral norms. Themes were translated into design implications for developing activity-centric dialogue systems to seamlessly manage breakdown situations. Future work includes implementation and further study of the proposed design implications for human robot dialogues.