Sustainable Banking through Robotic Process Automation: What Role does ESG and Cognitive AI play?

摘要

This study explores the factors for implementing Robotic Process Automation (RPA) solutions that contribute to the advancement of sustainable banking. The banking industry faces the dual challenge of maximizing operational efficiency while embracing environmental responsibility to align with long-term sustainability objectives in an era of technological advancements and intelligent tools. Employing a qualitative research approach, this study leverages a prominent French bank case study supplemented by semi-structured interviews with bank personnel. Drawing insights from an extensive literature review and interview responses, the findings uncover three factors (Cognitive AI, Environmental, Social, and Governance (ESG) objectives, difficulty of implementing the RPA solution) critical for effectively implementing sustainable RPA within the banking sector. The findings of this research offer practical insights and relevant solutions for promoting sustainability within the banking sector while harnessing the potential of robotic process automation.